Frequently asked questions (FAQ)
Retulp is manufacturer and designer of the Retulp drinking and thermos bottles, lunch products & cooler bags.
Retulp has its own consumer webshop and we are proud that our sustainable bottles and thermos cups are available at over 150 stores. Consumers should contact the store where the product was purchased for questions, parts or returns.
General questions
Are Retulp 's bottles, thermos cups and lunch boxes BPA free?
BPA is a chemical and is primarily used in plastics.In America there are numerous discussions about this substance being in plastic andaluminum drinking bottles. In stainless steel products from Retulpthis discussion is not an issue. These are made completely BPA-free,the caps are BPA-free and also the organic water bottle is free of BPA.
Where can Retulp drinking cups, thermos flasks and other sustainable products be purchased?
Retulp has its own webshopand we are proud that our bottles and thermos cups are available at over 150 stores. An overview of where the bottles are available, among others, can be found here.
How can I order drink cans, coffee mugs and other products from Retulp?
Retulp bottles can be ordered through the consumer webshop.
Products from Retulp can be ordered unprinted by Retailers at low purchase prices, however, only from a minimum order of 24 pieces.
Companies can have bottles printed. The minimum order for this is 48 pieces. Please let us know at customize@retulp.nl.
I would like to order a customized bottle or mug with my own imprint, is that possible?
Customized products can be ordered from Retulp with a purchase of 48 pieces or more. Would you like your logo or a fun custom print on our drinkware or lunchware? Let us know at customize@retulp.nl.
As a foundation, how can I apply for sponsorship at Retulp?
How nice that you want to continue telling our story! We would like to help you with this by providing Retulp bottles and thermos cups. Because we receive a lot of requests for sponsorship, we choose the partnerships that really fit Retulp. We only choose those that bring us a little closer to our mission, which is to reduce disposable plastic.Please note: Retulp is a (growing) start-up so we can only sponsor an occasional project and at most provide 10 - 50 Retulp bottles or thermos cups. In fact, we already have some established initiatives (water donation developing countries and environmental causes) to which we provide our support structurally. To determine what are suitable activities for our sponsorship, we look at two things:1. Does this activity contribute to our mission against disposable plastic?2. Retulp primarily targets businesses, is the target group we are reaching business and broad enough?Are you sure you meet our requirements for sponsorship and want to submit a sponsorship request? Then send an email with sufficient information (event, purpose, date, target group) to: info@retulp.nl, and mention the number of bottles you would like to receive from us. We will respond within a week. Please also indicate what media attention you can give us in return; for example:- Advertising space in online publications;- Advertising space, logo mention or a banner on the website;- Social media coverage, including images and a tagged page;- Nice inspiring blog post with coverage and mention of the sponsorship.
Warranty & returns
How can I claim the Retulp warranty?
Retulp products are made to be enjoyed for a lifetime. Have you discovered a problem with your Retulp product? Then you're entitled to a six-month manufacturer's warranty valid from the date of purchase. But what is not covered by the warranty: * General wear and tear such as scratches & dents * Damage caused by unusual cleaning/maintenance. (The bottle has been damaged by the dishwasher or stored in the freezer.) * Disassembly, modifications by third party. (Products that have been subsequently printed or engraved) To qualify for warranty, please contact retail@retulp.nl Please include the following in this email:- Order number - Proof of purchase from Retulp webshop or BOL.com - If you bought the Retulp product from another shop/webshop then the warranty procedure is through that shop/webshop - Describe the problem you are experiencing + pictures Our team will contact you in this way within 3 working days!Last year we had no complaints about the drinking bottles themselves, but on a few occasions something happened to the drinking cap because it consists of several parts. A part can get lost or even damaged. Retulp provides resellers with spare parts. Has a part been lost or damaged? With the spare parts in our webshop you extend the life of your product in a sustainable way.
What can I do if I/my customer discovers a product defect?
How annoying that there is a complaint about your Retulp drinking bottle. Retulp is only manufacturer and designer of the drinking and thermos bottles and therefore we refer you to the store where you bought your bottle with proof of purchase.Scratches and dents from dropping or normal use that do not affect the use or safety of the bottle are not eligible for warranty. We take pride in our product quality and stand behind what we make, but bottles remain articles of use. So keep in mind that wear such as scratches may occur on the coating and print on your stainless steel bottle with normal use. Cleaning your bottle in a dishwasher may cause the coating to come off or the cap to fail. This is due to the temperature of the dishwasher. For this reason, we do not recommend using a dishwasher and it is not covered by the warranty. In addition, the use of carbonated beverages in a Retulp bottle is at your own risk. Retulp bottles have a maximum six-month warranty. This warranty is at all times assessed by one of the resellers or employees of Retulp.
Can I exchange my bottle damaged or incomplete at Retulp?
That would be hugely annoying if there is a complaint about a Retulp drinking bottle, but problems are there to be solved. Retulp is a supplier/manufacturer of drinking bottles and consumers should contact the point of sale where the drinking bottle was purchased for returns or refunds. For resellers, spare parts are available for troubleshooting.
Stores and other business customers
How can I purchase Retulp cups, bottles and other products as a business or store?
See contact form or send an email to info@retulp.nl so we can send our product overview and prices.
As a store, what can I do if my customer discovers a product defect?
Should your customer discover a defect in one of our drinking bottles, it will be about a drinking cap. It could be that the consumer drops the bottle and drink cap breaks or they lose a part of the drink cap or there is a manufacturing defect in the drink cap. As a store you can then give the consumer another cap free of charge, if you do not have one in stock then it is best to take a cap off another bottle. With a next order at Retulp we will send new drinking caps (free of charge).
Can I have Retulp bottles and cups printed as end-of-year gifts or employee gifts?
Customized products can be ordered from Retulp from 48 pieces and delivery time is approximately 2 weeks.
What business benefits does Retulp offer to companies?
For companies looking for innovative eco-relational gifts, Retulp offers customized solutions. Whether it is a Christmas gift, thank you gift, welcome gift, staff gift or merchandise, with a product from Retulp you give a meaningful gift with a clear message: A sustainable product for a sustainable relationship!Get the Retulp bottles printed with your logo or a personal message. As early as 12 pieces. You don't have to wait long in suspense to see what your printed bottle will look like: request a digital proof, and 12 hours later you'll have an answer. And Retulp likes to surprise customers with personal service and quality products, but not with extra costs. If you request a quote, you will immediately receive an overview of the final total cost.
How to inexpensively give end-of-year and New Year's gifts?
No setup costs, packing costs or shipping costs! We work with clear all-in prices so you will not encounter unforeseen surprises. All prices are excluding VAT. There are also tax benefits when giving business gifts, more information on this below:Free space working costs regulation 2024 You may give untaxed allowances, the total amount must remain under the free space. This is calculated with the salary sum of all your employees together. The work-related costs scheme (also known as WKR) is a scheme that allows you to spend part of the total taxable wage (called free margin) on untaxed allowances and reimbursements (e.g. Christmas hampers) for staff, on which no payroll tax has to be paid. There are no conditions for spending within the free space. As of 2024, the free allowance in the WKR will be increased from 1.7% to 1.92%. In 2023, this will even be increased once to 3%. This means that in 2023, based on a wage bill of € 400,000, the free space will be increased to € 12,000, and in 2024 to € 7,680.Income tax Christmas package employees In the Inkomstenbelasting (IB) and Vennootschapsbelasting (VPB) the costs for a Christmas package for your employees are fully deductible. Note that you do pay a final levy of 20% for a Christmas package under € 70.00. Suppose the employer annually deposits € 1,000.00 in the pot of the staff association, the employees also put in € 1,000.00 and of the € 2,000.00 a party is given. The deposit is then not wages, is deductible from profits and there is therefore no problem. The condition is that the employees who participate have donated at least as much as the employer over the last five years.Basically, your business associate has to pay income tax on the gift. If you give the gift simultaneously and for the same occasion to your own employees as well, you can choose to assume the tax due as final tax. This is subject to the special rate of 45% (up to a value of €136.00). For more expensive gifts, the rate is even 75%. Here too, a maximum of € 272.00 applies, otherwise it can no longer be a final taxable income and the relation must pay the tax themselves.
Features drinking bottles, thermos flasks and coffee mugs
Why are stainless steel bottles and cups the best solution?
Stainless steel bottles are made of 18/8 stainless steel (18% chromium and 8% nickel). It is an environmentally friendly alternative to plastic. These bottle are lightweight and is 100% recyclable. 18/8 stainless steel is a high quality stainless steel and is used in kitchens and hospitals because it is easy to maintain, hygienic and safe for health. In addition, it does not require internal coating as is sometimes the case with aluminum bottles. With stainless steel, there are no unpleasant odors or weird tastes, as these cannot adhere to the bottle.If we want to solve the plastic crisis, we must get rid of the disposable culture. Yet companies with plastic-shine solutions perpetuate this culture. The real solution is packaging that is refillable or reusable. Reclycling, Bio plastics and paper instead of plastic are sham solutions.
Where are the cups and reusable drinking bottles made?
The stainless steel bottles are produced in China from as much recycled steel as possible. The manufacturers of the stainless steel bottle are carefully selected. Retulp makes every effort to have the bottles produced in a safe and sustainable way. Unfortunately, it is not yet possible to have stainless steel bottles produced in Europe.
My stainless steel drinking bottle with cap is leaking how is that possible?
We are sorry you are experiencing leakage. Leakage can occur due to normal wear and tear of materials. Here are simple steps to solve the problem:Check the seal: See if the silicone seal is intact. If it is damaged, order a replacement ring on our web shop.Inspect the bamboo cap: Check the cap for cracks or damage. If you see damage, order a new cap.Maintenance: Regular cleaning and maintenance of your bottle helps prevent leakage.Replacement parts are available in our shop to maintain the durability of your bottle. Besides the fact that replacing parts is the most durable solution. It also ensures that you can enjoy your Retulp bottle even longer.
My bottle has some dents and/or scratches, is that bad?
Stainless steel (SS) is a natural material. Due to intensive use or dropping, it is possible that the bottle dents (at the bottom). This is not a problem. You can try to dent it by using the back of a wooden spoon to push the dent back (from the inside).
Can Retulp 's products go in the microwave or freezer?
Retulp 's products cannot go in the microwave or freezer, but they can go in the refrigerator.
Are the bottles/bidons suitable for other beverages besides water?
The bottles/bidons can be filled with: (cold) drinks such as fruit juices, thick juice, milk, yogurt drink, ice cubes (then it stays nice and cool) or pieces of fruit (such as a slice of lime). With dairy products, however, it is important to clean the bottle well afterwards, especially the cap. We do not recommend putting carbonated beverages in your bottle because a lot of shaking or movement can increase the pressure. In addition, with the water bottles, the inside can become discolored from drinks other than water.The following drinks/liquids cannotin the stainless steel drinking bottles: hot drinks (the bottle will become hot on the outside), alcoholic or fermented drinks (pressure can build up in the bottle), undrinkable or flammable liquids.
Are the caps waterproof?
As long as the leak ring of the screw cap closes properly, it is waterproof. Tighten the cap properly and always wash the caps by hand and not in the dishwasher! For the caps with a drinking spout, we cannot guarantee that they will not leak. These caps can open (slightly) as soon as the lid or spout gets caught behind something. Retulp recommends that bottles with a drinking cap be transported "upright" as much as possible.
What is the best way to keep my bottle/bidon clean?
Before first use: rinse the bottle/bidon and cap(s) well in soapy water. Then wash the bottle/bidon by hand. The large opening allows easy access with a dishwashing brush. The rounded corners prevent dirt from being left behind.Some bottles are dishwasher safe. The label on the bottle indicates whether it is dishwasher safe. Note: Because of the coating, this can only be done at low temperatures. To keep the bottle beautiful for as long as possible, Retulp recommends washing the bottles by hand as much as possible. The cap is not dishwasher safe. You can read the best way to clean the bottle here.
What are organic water bottles made of?
The biobased water bottle is manufactured in an environmentally friendly way and is made of at least 87% cane sugar and up to 13% regular PE plastic, which is BPA free. Less scarce fossil resources are used in production, but rather the renewable raw material sugarcane. When sugar cane grows, it absorbs a lot of CO2 and reduces greenhouse gas emissions. All processed materials are tested for food safety and comply with the latest European laws and regulations. They are also fully recyclable.Where are the organic water bottles made?The raw material comes from Brazil. The bio water bottles are produced in the Netherlands.
Are bio-based bottles the best solution for the environment?
No bio-based bottles are hardly better for the environment than regular plastic bottles. The best and easiest way to do something for the environment is to drink tap water from a refillable drinking bottle. Prevention is much better than recycling or bio materials. The mission of Retulp is to promote recycling and not to promote use of bio materials. Although, of course, bio materials do have their side benefits.Why aren't all bottles made of bio plastics?There is a lot of confusion about biodegradable plastics and bioplastics. For example, Coca Cola's Plant Bottle is presented as sustainable packaging because it is 30 percent made from natural raw materials (sugar cane). Production requires less energy, but the bottles themselves are not biodegradable. Another objection is that the raw materials for bioplastics could also be used as food, and the establishment of plantations could contribute to further deforestation. So for disposable packaging, bioplastics are hardly a solution. For reusable Retulp bio water bottles, it is an excellent raw material with a slightly lower environmental impact as regular plastic. If you use the bio water bottles instead of disposable PET bottles with water then you are really doing something good for the environment. In addition, the big advantage of bio water bottles is that they do not taste or smell like plastic.
What are the best tested thermos cups and thermos bottles in 2023 and 2024?
There have been all kinds of research and testing done on thermos flasks, and travel mugs. Some tests focus on ease of use, some focus on durability, and some focus again on how to clean them. It is difficult to name the best tested cup or drinking bottle. Below is an overview of tests from 2022, 2023 and 2024: Test best coffee cups on the go In this test for sustainable coffee to go cups we looked at the brands: Stanley, Retulp and Ecoffee.Read the attached test results of the coffee cups and decide which one is best for you!https://koffiemachine.org/koffiebeker-to-go/ Test popular drinking bottles and thermos cups Eight different drinking bottles were reviewed for this review. The brands tested are: Retulp RVS, Sigg drinking bottle, Camelbak water bottle, Dopper drinking bottle and the Bobble Infuse. https://outdooronly. nl/drinkflessen-test/ Test results research thermos cups obv reviews Here research done obv reviews on BOL.com on the brands: Contigo, Tefal, Stelton, Retulp and Thermos.https://koninginvandekeuken.nl/beste-thermosbeker/#:~:text=Uit%20grondig%20onderzoek%20is%20gebleken,een%20goede%20optie%20te%20zijn Test results coffee cup to go test December 2022 Based on these test results we have compiled a top 5 with the best tested options at the moment. In it are: Best buy coffee mug to go, Best sustainable coffee mug to go, Best budget coffee mug to go, Best leak-proof coffee mug to go and finally Best designer coffee mug to go. The brands tested here are Volcan, Sip, Retulp and BeO. https://top-x. nl/beste-koffiebeker-to-go/ Testsustainable coffee cups on the go by Zero Waste Zero Waste looked into it and did a test among a number of brands in sustainable coffee cups: Circular&Co - Circular coffee cup, Ecoffee Cup - Coffee cup made of bamboo, Weducer Cup - Coffee cup made of coffee grounds and the Retulp - Thermos cup made of recycled steelhttps://www.vanafhier.nl/zero-waste/5x-sustainable-coffee-cup-goTest all kinds of drinking bottles and thermos cups by Eco Today Among other brands tested are these Dopper drinking bottle 450 ml, CamelBak Drinking bottle 1.5 L, Kambukka Drinking bottle 1L, Klean Kanteen Drinking bottle Loopcap, Retulp Tumbler Thermos cup and the Mizu Drinking bottle M5 Stainless. https://ecotoday.nl/duurzaam-cadeau/duurzame-drinkfles/ Top 10 reusable bottles according to sustainability compass The great water bottle test helps find the thermos cup and water bottle that's right for you! See attached the top 10 reusable water bottles from the Sustainability Compass. Here is a comparison of brands such as Camelbag, Flaske, Retulp and KOR. https://www.duurzaamheidskompas.nl/reviews/top10-herbruikbare-waterflessen/
What size water bottle and type of cap do you choose?
Thermos bottles come in a variety of sizes. The larger the bottle, the more weight you have to carry. Buy a bottle with a capacity that is just enough for you. Of course, this depends on how long you will be hiking and how many people will be using the thermos. For a short train ride, a 350 ml thermos will suffice, and for a long mountain trek you might choose the XL 1200 ml Adventure thermos from Retulp. The most common size is a 500 ml bottle. Of course, the drinking bottle or thermos must not leak. Nothing more annoying than coffee or tea among the stuff in your bag. Furthermore, ease of use is also an aspect to consider when buying. There are thermos bottles with a twist cap or with a push button. During a test of thermos flasks by the TV program Kassa a few years ago, it turned out that the traditional twist-top insulates better than the push-button. A push button, on the other hand, is more practical to use because you don't have to hold a loose cap while pouring.
Features cooling bags
What materials are the cooler bags made of?
The Fridgebag cooler bags are made of 100% RPP non-woven, they are made from recycled refrigerators.The Mission Edition Cooler bags are made of high quality nylon, PEVA a layer of 3 mm foam.
Are the cooler bags waterproof?
The bags are water-repellent.
How long do the cooler bags keep cool?
The cooler bags keep cool for up to a high of 8 hours. This does depend on the conditions and whether you put in cooling elements.
Can the cooler bag go in the washing machine?
The Fridgebag cooler bags cannot be machine washed, this is because they are made of 100% RPP non-woven, when this gets hot the fabric shrinks and thus the bag. Also the Mission Edition Cooler bags cannot be machine washed.