Privacy Policy

About our privacy policy

Retulp cares a lot about your privacy. We therefore only process data that we need for (improving) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the Retulp website and the services accessed thereon. The effective date for the validity of these terms is 13/07/2021, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you in what way we store your data and how we protect your data from misuse, and what rights you have in relation to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact, you can find the contact information at the end of our privacy policy.

About Data Processing

Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and to whom the data is accessible.

Web hosting

WordPress

We purchase web hosting and email services from WordPress. WordPress processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata on the use of the services. This is not personal data. WordPress has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. WordPress is obliged to maintain confidentiality on the basis of the agreement.

Gmail

We use the services of Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Gmail has no access to our mailbox and we treat all our email traffic confidentially.

External Hosting

A transmission of the data to other recipients takes place only to our hosting provider, who hosts the Internet site on our behalf. The provider is:

Greenhost
Johan van Hasseltkade 202
1032 KE Amsterdam
Niederlande

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use these data - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.

Cooperation with fiscal and criminal investigations Where appropriate, Retulp may be required by law to share your data in connection with government fiscal or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities offered by law.

Retention periods

We will retain your information for as long as you are a client of ours. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.

Your rights

Under applicable Dutch and European law, you as a data subject have certain rights with respect to the personal data processed by or on behalf of us. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we administer anonymized data. You will receive all copies and data in the machine-readable data format that we use within our systems. You have at all times the right to submit a complaint to the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.

Right of inspection

You always have the right to see the data that we process (or have processed) and which relate to your person or can be traced back to that person. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record, together with an overview of the processors holding this data, stating the category under which we have stored it.

Right of Rectification

You always have the right to have the data that we process, or have processed, and which relate to your person or can be traced back to that person, adjusted. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data have been modified.

Right to restriction of processing

U heeft altijd het recht om de gegevens die wij (laten) verwerken die betrekking hebben op uw persoon of daartoe herleidbaar zijn, te beperken. U kunt een verzoek met die strekking doen aan onze contactpersoon voor privacy zaken. U ontvangt dan binnen 30 dagen een reactie op uw verzoek. Als uw verzoek wordt ingewilligd sturen wij u op het bij ons bekende e-mailadres een bevestiging dat de gegevens tot u de beperking opheft niet langer worden verwerkt. Daarnaast heeft u ook het recht op verwijdering van de opgegeven  persoonsgegevens.

Right to Transferability

You always have the right to have the data that we process, or have processed, and which relate to your person or can be traced back to that person, carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue providing services in such a case, as the secure interconnection of data files can then no longer be guaranteed.

Right to object and other rights

You have, in appropriate cases, the right to object to the processing of your personal data by or on behalf of Retulp. If you object, we will immediately cease processing your personal data pending the resolution of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process (or have processed) available to you and then permanently stop the processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact us for privacy matters.

Data Collection

Google Analytics

Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to these data. We have not allowed Google to use the obtained analytics information for other Google services.

Third party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Contact form

When using the contact form, we collect your personal data (name, e-mail address, telephone number, message text) only to the extent that they have been provided by you. The purpose of the data processing is to contact you. By sending your message, you consent to the processing of the transmitted data. You may withdraw your consent at any time by notifying us, without this affecting the lawfulness of the processing carried out on the basis of the consent up to the time of withdrawal. We use your email address only to process your request. The telephone number - if necessary - to contact you - your data will then be deleted unless you have consented to further processing and use.

Personal data

Wij kunnen uw persoonsgegevens verwerken, doordat u gebruikmaakt van onze diensten en/of omdat u deze zelf bij het invullen van een contactformulier of bij het aanvragen van een offerte aan ons hebt verstrekt. Door gebruik te maken van onze producten en/of diensten stemt u in met de verwerking van uw persoonsgegevens. We kunnen de volgende persoonsgegevens verwerken:

  • Your first and last name;
  • your gender;
  • your address information;
  • your phone number;
  • your email address;
  • your IP address;
  • Other information provided by you to us for the purposes described in this Privacy Statement.

Contact details

Retulp Custom B.V.
Vlijtseweg 130
7317 AK Apeldoorn
The Netherlands

Telephone: +31 (0) 85 111 95 26
E-mail: customize@retulp.nl