Retulp is designer and manufacturer of durable water bottles, thermos cups lunch boxes and bags. Most of the bottles are made of stainless steel because it is the most sustainable material. We also have a range of bio-based water bottles made from cane sugar. Retulp has its own webshop and we are proud that our products are available at over 100 stores.
Our reusable cups, bottles and sustainable lunch boxes are easy to buy through the Retulp webshop or at one of the Retulp points of sale in the Netherlands. Is there something wrong with your Retulp product? First go back to the store where you bought it. They can help you with a tip, a spare part or a new product. More information can be found in the frequently asked questions.
Did you order your Retulp item through Bol.com or our webshop? Then please fill in the contact form as completely as possible. Dennis from our customer service usually picks up your question within one business day. Sometimes it takes a little longer, up to three days. We cannot (yet) be reached by phone, so please contact us via the contact form.
Our Retulp cups, bottles and lunch boxes are made to last. Yet something can go wrong. Don't worry, you have a standard 6-month manufacturer's warranty from the date of purchase.
What is not covered by the warranty?
Some things are unfortunately out of warranty, such as:
- Normal signs of use such as scratches or dents
- Damage caused by improper cleaning (e.g. in the dishwasher)
- Modifications by third parties, such as printing or engraving
Warranty request? Here's how it works:
Did you buy a product through the Retulp webshop or Bol.com and something is really wrong? Then send an email to retail@retulp.nl with:
- Your order number and proof of purchase
- A few clear photos
- A short explanation of the problem
Within two working days you will hear from us. Usually faster.
What if something is broken or lost?
Is a part worn out or lost? In our webshop you can find spare parts so you can keep using your bottle or cup. Now that's sustainable. Would you like to order a new part or a completely new product? Send us an email. We will gladly send you a 50% discount code to replace what you need at a low cost.
Defective product bought in a store?
If you bought your product in a physical store, please contact that store. They will assess your complaint and help you further. Wear and tear such as scratches or small dents are not covered under warranty. Exchange or return? Always go to the store where you bought it. We supply spare parts to the dealers so they can help you easily.
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